Frequently Asked Questions
Everything you need to know about your Softies experience.
What materials are used in Softies apparel?
We prioritize comfort and sustainability by using premium organic cotton, bamboo-derived viscose, and high-quality recycled blends to ensure every piece feels soft against your skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, cozy fit.
Do you offer international shipping?
Yes, Softies ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I care for my Softies garments?
To maintain the softness and longevity of your clothes, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or laying flat to dry.